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Location: Sandler Training Colorado's Loveland Center
Chase Bank Building
200 East 7th Street, Suite 200
Loveland, CO 80537
November 2nd, 2015
8:30 am - 10:30 am
Management/Leadership Training
Location: Sandler Training's Westminster Center
Metro North Chamber
14583 Orchard Pkwy, Suite 300
Westminster, CO 80023
November 4th, 2015
8:30 am - 10:30 am
Sandler Training and Reinforcement
Location: Sandler Training's Westminster Center
Metro North Chamber
14583 Orchard Pkwy, Suite 300
Westminster, CO 80023
November 11th, 2015
8:30 am - 10:30 am
Sandler Training and Reinforcement
Location: Sandler Training's Loveland Center
Chase Bank Building
200 East 7th Street, Suite 200
Loveland, CO 80537
November 13th, 2015
8:30 am - 11:30 am
Tired of being treated like a Vendor?
Regardless your profession, do you find yourself:
• Frustrated having to compete primarily on price?
• Upset that prospects have a hard time being truthful with you?
• Discouraged that client relationships don’t deepen fast enough?
• Aggravated that prospect/client interaction is too stressful?
Or perhaps you wish your clients would:
• Share more openly about their situation so you could improve on your service to them?
• Pay your invoices without question?
• Refer to you their friends and business acquaintances?
• Ask your advice rather than telling you what they want?
Discover how becoming a Trusted Advisor can completely alter your business development process and business relationships.
Together we’ll explore:
• The basic skills a Trusted Advisor needs;
• The essential Elements of Trust;
• A business development philosophy and system that engenders Trusted Advisor Status with both prospects and clients.
INVESTMENT
$49
Includes refreshments and all workshop materials
REGISTRATION: See link below
Or call 970-292-8490, Danielle Brown dbrown@sandler.com
Location: Sandler Training Colorado's Loveland Center
Chase Bank Building
200 East 7th Street, Suite 200
Loveland, CO 80537
November 16th, 2015
8:30 am - 10:30 am
Management/Leadership Training
Location: Sandler Training's Westminster Center
Metro North Chamber
14583 Orchard Pkwy, Suite 300
Westminster, CO 80023
November 18th, 2015
8:30 am - 10:30 am
Sandler Training and Reinforcement
Location: Sandler Training's Westminster Center
Metro North Chamber
14583 Orchard Pkwy, Suite 300
Westminster, CO 80023
November 18th, 2015
1:00 pm - 4:00 pm
“Strategic Customer Care” The Sandler Way
A new workshop for Business Leaders and Owners
Who are serious about growing their business through world class Customer Service
Business Tactics for Business Leaders and Their Frontline Team
What do owners/managers expect of people on the frontline? We ask them to make outgoing calls, cross-sell, up-sell along with the expectation of higher service levels. But are we preparing them to do these tasks well, or are we setting them up for failure?
Sandler's Strategic Customer Care program is unlike any training available. Sandler's techniques are unique; they differentiate you from your competitors.
Topics We Cover:
• Affirmation of the importance of being the “voice” of your organization
• Appreciation for the Lifetime Customer Value
• Overcoming the reluctance to practice best practice Questioning Techniques
• Elimination of the fear of Up Selling and Cross Selling
• Develop the confidence to deal with difficult people
Who Should Attend?
All staff who interact with customers or prospects:
• “Frontline” customer service representatives
• Service and installation technicians
• Receptionists, tellers, professional service providers
• Anyone responsible for answering the phone, or responding to website and
email inquiries
• Inside Sales/Service Representatives
Investment: $49, or $39 for Metro North Chamber Members
Free book:
Customer Service the Sandler Way
REGISTER NOW!
Location: Sandler Training's Westminster Center
Metro North Chamber
14583 Orchard Pkwy, Suite 300
Westminster, CO 80023
November 25th, 2015
8:30 am - 10:30 am
Sandler Training and Reinforcement