November 2015

Sandler Management Solutions

Add to Calendar 11/02/2015 8:30 am 11/02/2015 10:30 am Sandler Management Solutions Management/Leadership Training Sandler Training Colorado's Loveland Center Chase Bank Building 200 East 7th Street, Suite 200 Loveland, CO 80537 ed.kerr@sandler.com MM/DD/YYYY

President's Club South

Add to Calendar 11/04/2015 8:30 am 11/04/2015 10:30 am President's Club South Sandler Training and Reinforcement Sandler Training's Westminster Center Metro North Chamber 14583 Orchard Pkwy, Suite 300 Westminster, CO 80023 ed.kerr@sandler.com MM/DD/YYYY

President's Club South

Add to Calendar 11/11/2015 8:30 am 11/11/2015 10:30 am President's Club South Sandler Training and Reinforcement Sandler Training's Westminster Center Metro North Chamber 14583 Orchard Pkwy, Suite 300 Westminster, CO 80023 ed.kerr@sandler.com MM/DD/YYYY

“Begging Vendor vs. Trusted Advisor"

Add to Calendar 11/13/2015 8:30 am 11/13/2015 11:30 am “Begging Vendor vs. Trusted Advisor" Tired of being treated like a Vendor? Regardless your profession, do you find yourself: • Frustrated having to compete primarily on price? • Upset that prospects have a hard time being truthful with you? • Discouraged that client relationships don’t deepen fast enough? • Aggravated that prospect/client interaction is too stressful? Or perhaps you wish your clients would: • Share more openly about their situation so you could improve on your service to them? • Pay your invoices without question? • Refer to you their friends and business acquaintances? • Ask your advice rather than telling you what they want? Discover how becoming a Trusted Advisor can completely alter your business development process and business relationships. Together we’ll explore: • The basic skills a Trusted Advisor needs; • The essential Elements of Trust; • A business development philosophy and system that engenders Trusted Advisor Status with both prospects and clients. INVESTMENT $49 Includes refreshments and all workshop materials REGISTRATION: See link below Or call 970-292-8490, Danielle Brown dbrown@sandler.com Sandler Training's Loveland Center Chase Bank Building 200 East 7th Street, Suite 200 Loveland, CO 80537 tlgoffice@sandler.com MM/DD/YYYY

Sandler Management Solutions

Add to Calendar 11/16/2015 8:30 am 11/16/2015 10:30 am Sandler Management Solutions Management/Leadership Training Sandler Training Colorado's Loveland Center Chase Bank Building 200 East 7th Street, Suite 200 Loveland, CO 80537 ed.kerr@sandler.com MM/DD/YYYY

President's Club South

Add to Calendar 11/18/2015 8:30 am 11/18/2015 10:30 am President's Club South Sandler Training and Reinforcement Sandler Training's Westminster Center Metro North Chamber 14583 Orchard Pkwy, Suite 300 Westminster, CO 80023 ed.kerr@sandler.com MM/DD/YYYY

Strategic Customer Care the Sandler Way

Add to Calendar 11/18/2015 1:00 pm 11/18/2015 4:00 pm Strategic Customer Care the Sandler Way “Strategic Customer Care” The Sandler Way A new workshop for Business Leaders and Owners Who are serious about growing their business through world class Customer Service Business Tactics for Business Leaders and Their Frontline Team What do owners/managers expect of people on the frontline? We ask them to make outgoing calls, cross-sell, up-sell along with the expectation of higher service levels. But are we preparing them to do these tasks well, or are we setting them up for failure? Sandler's Strategic Customer Care program is unlike any training available. Sandler's techniques are unique; they differentiate you from your competitors. Topics We Cover: • Affirmation of the importance of being the “voice” of your organization • Appreciation for the Lifetime Customer Value • Overcoming the reluctance to practice best practice Questioning Techniques • Elimination of the fear of Up Selling and Cross Selling • Develop the confidence to deal with difficult people Who Should Attend? All staff who interact with customers or prospects: • “Frontline” customer service representatives • Service and installation technicians • Receptionists, tellers, professional service providers • Anyone responsible for answering the phone, or responding to website and email inquiries • Inside Sales/Service Representatives Investment: $49, or $39 for Metro North Chamber Members Free book: Customer Service the Sandler Way REGISTER NOW! Sandler Training's Westminster Center Metro North Chamber 14583 Orchard Pkwy, Suite 300 Westminster, CO 80023 tlgoffice@sandler.com MM/DD/YYYY

President's Club South

Add to Calendar 11/25/2015 8:30 am 11/25/2015 10:30 am President's Club South Sandler Training and Reinforcement Sandler Training's Westminster Center Metro North Chamber 14583 Orchard Pkwy, Suite 300 Westminster, CO 80023 ed.kerr@sandler.com MM/DD/YYYY